Return & Exchange Policy

Online Jackets presents clients with all the facilities. We put all our efforts for the benefit of our buyers. For the convenience of our customers, an easy return and exchange policy is favored. Simple return and exchange guidelines are offered to the customers for 30 days by following the rules and regulations.

Online Jackets has originated a chart for accurate sizing. Therefore, before placing your order, make sure to input your correct size according to your actual measurement. We rigidly follow the measurements given to us; therefore, this step is very necessary. Not to mention, our goal is to design a high-class jacket for you. For any sort of difficulty, contact our team of skilled operators at Online Jackets within one week (7 working days) after receiving your order. Please note that after 7 working days, the facility to exchange or return custom orders will no longer be available. If you are having trouble, contact our customer care service instantly by emailing our support team.

Errors & Discrepancies

If there is any mistake in the size or if there is any difference in the design, color, or pattern compared to what is presented on the website, you are free to contact us for a return and exchange. You need to send us snapshots of the jacket you received within 7 working days of delivery.

Multiple Product Orders & Restrictions

If you have ordered more than one similar product (particularly different sizes of the same item at the same time), you cannot avail yourself of the convenience of Return/Exchange. This is strictly for security reasons to prevent misuse of the policy (such as ordering multiple sizes for trial purposes and returning the rest). We provide a detailed sizing chart on onlinejackets.com, and we recommend checking your size twice before placing an order to save time and effort for both parties.

Restocking & Shipping Fees

• Wrong Size Exchange: If you choose the wrong size and want to exchange the item, you will have to pay $60 as restocking charges.

• Returns: If you want to return the garment for a refund, $50 will be deducted for restocking.

• Shipping Costs: As a customer, you are responsible for paying the shipping charges for any return, exchange, or refund.

Order Modifications & Cancellations

• Modifications: You will not be given the convenience of replacement or changes for product color and measurements after 2 business days for regular shipping, or after 20 hours for fast/expedited shipping. Items are sent for processing very quickly.

• Cancellations: If you want to cancel your order, make sure to request it within 24 hours of placing the order. After that, the following deductions apply:

  • Cancelling within 3 working days leads to a 25% deduction from your paid amount.

  • Cancelling just before the shipping process leads to a 40% deduction from your paid amount.

• Custom-Made Orders: Custom-made jackets are non-refundable and non-exchangeable in any case.

Damaged or Defective Items

Your item is checked thoroughly by our team of skilled inspectors for color, stitching, measurement, pattern, and material quality before dispatch. If your item is damaged during shipping, you can get a replacement of the same size and quality. Just email us at sales@onlinejackets.com with attached snapshots of the item without removing the tag, within 24 hours of receiving the order.

Delayed Deliveries & Full Refunds

You are entitled to request a total refund—including your shipping fees—if the delivery of your product exceeds 29 working days from the final confirmation of the order and payment. If you do not receive tracking updates or your order within 6 working days, feel free to contact our customer care. You are allowed to claim a full refund for the jacket including shipping charges if the order is not shipped within 7 working days.