FAQ
Online Jackets is an online shopping platform catering to customers worldwide. We offer a wide range of jackets and coats inspired by your favorite TV series, movies, and current fashion trends, delivering directly to your doorstep.
We offer high-quality, movie-inspired, and trendy outerwear for men and women at affordable prices. Our dedicated team works tirelessly to ensure timely manufacturing and delivery, backed by 24/7 customer support.
Yes! If you have a specific design in mind, share the detailed images, measurements, and specifications with us. Our team will bring your design to life.
We offer secure transactions using SSL encryption. We accept payments via PayPal, major Debit/Credit Cards (Visa, MasterCard, Discover, American Express). We do not accept cash on delivery or checks.
Yes, we offer free worldwide shipping. However, due to international trade regulations and restrictions, we do not ship to OFAC-sanctioned regions or active war zones. Standard shipping charges may apply to specific destinations depending on courier rates.
We offer a 30-day hassle-free return and exchange policy from the date of delivery. If the size doesn’t fit or you wish to return the item, contact us within 30 days for an exchange or full refund.
Note: Custom-made or personalized orders are non-refundable and non-returnable.
Standard orders take approximately 8 to 10 business days for processing, stitching, and quality inspection, followed by 3 to 5 business days for shipping and delivery.
Yes, simply select the “Custom Size” option when placing your order and enter your specific chest, waist, shoulder, and height measurements in the order notes or email them to customer support at sales@onlinejackets.com.
Custom-tailored jackets take approximately 15 to 20 business days for complete crafting, quality inspection, and delivery.
Yes, we provide bulk discounts on orders of 5 or more items. For large event or wholesale orders, please contact us directly before placing your order to receive special pricing.
Depending on the style and client preference, we use premium viscose, breathable cotton, or soft satin fabrics for internal lining.
Once your order is dispatched, you will receive an email confirmation containing your courier tracking number and a link to monitor your shipment in real time.
If your tracking link has not updated or delivery exceeds the estimated timeline, please contact our support team at sales@onlinejackets.com with your order number, and we will immediately investigate with the courier.
If you receive a defective or incorrect item, contact customer support within 48 hours of delivery with:
- Order Number
- Clear images showing the defect or issue We will process a replacement or solution promptly.
Payment attempts may fail due to:
- Incorrect Billing Information: Ensure your billing address matches the address registered on your payment card.
- Credit Card Limit Exceeded: Verify with your bank that your daily limit has not been reached.
- Expired Card: Ensure your payment card is valid and active.
- Insufficient PayPal Balance: Check your available balance or linked funding source.
Import duties and customs fees vary by country and local government regulations. Customers are responsible for any applicable customs clearance charges or import tariffs levied by their destination country.
- Genuine Leather: Crafted from natural animal hide, offering unmatched durability, flexibility, and a natural aging patina over time.
- Faux (Synthetic/PU) Leather: Made from an artificial fabric base treated with polyurethane for texture and appearance, offering a vegan-friendly and lightweight alternative.
