FAQ

Where is the Online Jackets outlet located?

Online Jackets is an online shopping platform catering to customers worldwide. We offer a wide range of jackets and coats inspired by your favorite TV series, movies, and current fashion trends, delivering directly to your doorstep.

Why should I shop from Online Jackets?

We offer high-quality, movie-inspired, and trendy outerwear for men and women at affordable prices. Our dedicated team works tirelessly to ensure timely manufacturing and delivery, backed by 24/7 customer support.

Can you customize a jacket based on my own design?

Yes! If you have a specific design in mind, share the detailed images, measurements, and specifications with us. Our team will bring your design to life.

What payment methods do you accept?

We offer secure transactions using SSL encryption. We accept payments via PayPal, major Debit/Credit Cards (Visa, MasterCard, Discover, American Express). We do not accept cash on delivery or checks.

Do you offer free shipping worldwide?

Yes, we offer free worldwide shipping. However, due to international trade regulations and restrictions, we do not ship to OFAC-sanctioned regions or active war zones. Standard shipping charges may apply to specific destinations depending on courier rates.

What is your return and exchange policy?

We offer a 30-day hassle-free return and exchange policy from the date of delivery. If the size doesn’t fit or you wish to return the item, contact us within 30 days for an exchange or full refund.

Note: Custom-made or personalized orders are non-refundable and non-returnable.

How long does standard manufacturing and delivery take?

Standard orders take approximately 8 to 10 business days for processing, stitching, and quality inspection, followed by 3 to 5 business days for shipping and delivery.

Can I order a custom-fit jacket?

Yes, simply select the “Custom Size” option when placing your order and enter your specific chest, waist, shoulder, and height measurements in the order notes or email them to customer support at sales@onlinejackets.com.

How long does a custom order take?

Custom-tailored jackets take approximately 15 to 20 business days for complete crafting, quality inspection, and delivery.

Do you offer discounts on bulk or wholesale orders?

Yes, we provide bulk discounts on orders of 5 or more items. For large event or wholesale orders, please contact us directly before placing your order to receive special pricing.

What lining materials do you use?

Depending on the style and client preference, we use premium viscose, breathable cotton, or soft satin fabrics for internal lining.

How can I track my order?

Once your order is dispatched, you will receive an email confirmation containing your courier tracking number and a link to monitor your shipment in real time.

What should I do if my shipment is delayed?

If your tracking link has not updated or delivery exceeds the estimated timeline, please contact our support team at sales@onlinejackets.com with your order number, and we will immediately investigate with the courier.

What should I do if I receive a damaged or incorrect product?

If you receive a defective or incorrect item, contact customer support within 48 hours of delivery with:

  • Order Number
  • Clear images showing the defect or issue We will process a replacement or solution promptly.
Why did my payment fail?

Payment attempts may fail due to:

  • Incorrect Billing Information: Ensure your billing address matches the address registered on your payment card.
  • Credit Card Limit Exceeded: Verify with your bank that your daily limit has not been reached.
  • Expired Card: Ensure your payment card is valid and active.
  • Insufficient PayPal Balance: Check your available balance or linked funding source.
Will I be charged customs or import duties?

Import duties and customs fees vary by country and local government regulations. Customers are responsible for any applicable customs clearance charges or import tariffs levied by their destination country.

What is the difference between Genuine Leather and Faux Leather?
  • Genuine Leather: Crafted from natural animal hide, offering unmatched durability, flexibility, and a natural aging patina over time.
  • Faux (Synthetic/PU) Leather: Made from an artificial fabric base treated with polyurethane for texture and appearance, offering a vegan-friendly and lightweight alternative.